Frequently Asked Questions

In our online customer service chat, you can contact us directly. We do not use robots.

  • 1
    Go to the online account option in the menu or download our Android or iOS app.
  • 2
    Select the Sign-Up option.
  • 3
    Enter your details.

  • 1
    Go to the online account option in the menu or download our Android or iOS app.
  • 2
    Go to the Forgot Your Password option.
  • 3
    Enter your username or email address.
  • 4
    Enter the verification code sent to your email.
  • 5
    Enter your new password.

By registering with JPC you will have accounts in colones and dollars, without the need to have minimum balances and at no cost.

Each of these accounts have their own IBAN, which will help you to receive or make transfers.

You can request new IBAN accounts, in colones and dollars according to your needs.

  • 1
    Be over 18 years old.
  • 2
    Valid identification card.
  • 3
    Indicate your activity and provide a document explaining the source of funds, such as an invoice, service contract, or employer's order.

  • Transfers between JPC accounts without costs.
  • Instant transfers to other banks (SINPE), commission cost $1 per transaction.
  • Free mobile SINPE transfers, up to exceeding the daily transactional limit.

With JPC you can pay thousands of services in the country and the only one that extends horizons and allows pay to other countries such as:

  • Costa Rica
  • Nicaragua
  • Guatemala
  • México

Mass payouts is a system created to carry out transactions to multiple accounts, ideal for businesses that pay payroll.

Mass payouts is 100% self-managed, you do not need third parties to do it, you can upload an excel file and make automated wires, wires are made instantly once processed.

How to make a mass payouts?

  • 1
    Login to online account or JPC App for Android or iOS.
  • 2
    Enter the Masspayments menu option.
  • 3
    Enter the mass payouts option.
  • 4
    Load the excel file of the form or manually enter the IBAN account, amount and a detail to the transaction, by clicking 'Continue' the multiple transfers process will be carried out automatically.

JPC operates through correspondent banks. Therefore, if you wish to transfer funds to or from accounts in other countries, you will need to request instructions. Please note that you must provide the following information to be authorized and receive the required instructions: the country of origin, originating bank, originating account, transfer amount, purpose of the transfer, and the source of the funds being transferred. Additionally, we may request information about the originating account, such as the legal representative of the transferring company. Also, please consider that ideally, if you wish to receive funds from a personal account, it should be in your own name and not that of a third party. It's important to take into account the limits established in your account. If the transfer is on behalf of a company, it is always better to provide the requested information mentioned above. If you have any questions, please feel free to ask.

JPC uses login and transactional security to protect your account.

Access:

  • Facial or fingerprint biometry
  • One tap

Double factor:

  • Google Auth
  • Authy
  • Code by e-mail or sms

Transactional:

  • JPC Code